FAQ/policies

marlyn schiff FAQ & policies

Thank you for shopping marlyn schiff! We put in every effort to provide you with an excellent shopping experience. 
Our goal is to resolve your order problems in an efficient and economical manner. 
The terms and conditions below will help you understand how our returns are processed 
including different course of actions associated with each purchase and return type. 
If you have further questions not addressed in the policies below,
please contact us at 610-642-3811 
or by email at: customerservice@marlynschiff.com
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marlyn schiff jewelry is made of iron based metal that is lead free/nickel free with tone plating unless otherwise noted.  
our sterling jewelry is sterling silver or 14K gold fill.
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RETAIL WEBSITE ORDERING GUIDELINES

•  All marlynschiff.com orders are processed Monday through Friday, excluding holidays. 

•  Orders placed on weekdays after 2 PM EST, or on weekends, or holidays will be processed on the next business day.

•  Shipping times will vary due to availability of merchandise, and during peak/holiday times and/or promotional events.

•  All marlyn schiff merchandise is shipped from Ardmore, PA 19033

• marlyn schiff, LLC is not responsible for any lost or stolen packages. Please allow 1-2 business day(s) for order   processing (not including shipping times.)

  
RETAIL WEBSITE ORDER SHIPPING POLICY

• All shipping rates are within the US domestic locations ONLY. Any other orders may be subject to additional charges. marlyn schiff is not responsible for any additional charges incurred due to brokerage fees, etc.

• All orders are shipped via UPS GROUND.

• UPS does not deliver to P.O. Boxes.

• marlyn schiff does offer other methods of shipping other than UPS upon request at an additional cost.

• Free ground shipping on all orders over $150 shipped to any destination within the USA. *Note: all orders will be shipped via UPS Ground shipping on DOMESTIC orders only.

  
RETAIL WEBSITE ORDER RETURN POLICY

•    If you made a purchase from marlynshiff.com, you may return or exchange any FULL PRICE ITEM, for a complete refund, within (10) days of receiving the item, provided that the item is in its original condition and packaging.
•    Full price purchases that are Damaged Returns may be accepted up to (90) days from date the merchandise is shipped after purchase, for a replacement or refund.
•    All marlyn schiff Sale Items are Final Sale. NO refunds or exchanges on sale items unless the product is defective/damaged upon receipt or unless otherwise noted.
•    If you have a return, please email customerservice@marlynschiff.com with your order # and date.
•    Shipping costs must be paid for by the customer for all return or exchange items, unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt.
•    We are unable to refund shipping charges on returns/exchanges
•    All returns should be sent to: 

marlyn schiff
119 Coulter Ave., Suite 101
Ardmore, PA  19003

•    marlyn schiff is not responsible for any items sent back that are lost in transit. When mailing a return, please use a mail carrier with package insurance and tracking.
•    Returns/exchanges will be processed in the order they are received
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GMA - DEALS & STEALS

GUIDELINES & RETURN POLICY

•    All promo code offering free shipping are eligible for UPS Ground shipping on DOMESTIC orders only.
•    Return policies on promotional codes, special events, Deals & Steals, etc. may vary.  
     When ordering, please refer to the promotion return policy at checkout.
•    NO Returns on Final Sale merchandise.
•    Customer is responsible for all shipping charges on returns.
•    We are unable to refund shipping charges on returns/exchanges
•    marlyn schiff is not responsible for any items sent back that are lost in transit. When  
     mailing a return, please use a mail carrier with package insurance and tracking.
•    All returns should include original packing and order information; returns missing this
     information will result in a processing delay.
•    Returns will be processed in the order that they are received.

For additional questions, please contact us at #610-642-3811 or by email at: customerservice@marlynschiff.com

thank you for shopping marlyn schiff!