40% OFF website: Enter code CYBER2020 at checkout • Free shipping on orders $100+ • (If shopping for a fundraiser, only one code may be used at checkout.) • Due to COVID-19 there may be some shipping delays.

If you have a retail website purchase that you would like to return, please send an email to customerservice@marlynschiff.com prior to sending back.

marlyn schiff FAQ

Thank you for shopping marlyn schiff! We put in every effort to provide you with an excellent shopping experience. Our goal is to resolve your order problems in an efficient and economical manner. 
The terms and conditions below will help you understand how our returns are processed, including different course of actions associated with each purchase and return type. 
If you have further questions not addressed in the policies below,
please contact us at 610-642-3811 
or by email at: customerservice@marlynschiff.com
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Q: What is the jewelry made of?
A: marlyn schiff jewelry is made of iron based metal that is lead free/nickel free with tone plating unless otherwise noted (some pieces are stainless steel as noted.) sterling jewelry is sterling silver or 14K gold fill.
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Q: What are the care instructions for marlyn schiff jewelry?

Care instructions - Please avoid exposure to water and liquid jewelry cleaning products. We recommend removing jewelry before showering, and all activities involving water.

It is much easier to prevent tarnish than to remove it. Sulfur and other airborne chemicals are the main cause of tarnish. Fashion jewelry also tarnishes when exposed to oils and acids transferred from our skin. Jewelry tarnishes much faster when it is left out in the open, so we recommend storing it in a closed container, or pouch. Minor tarnish can be buffed off with a polishing cloth. For best results gently wipe each piece after you take it off to remove all excessive moisture and oils transferred from skin.

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marlynschiff.com orders

All marlynschiff.com orders are processed Monday through Friday, excluding holidays

Please allow 1-2 business day(s) for order processing (not including shipping times)
PLEASE NOTE: shipping times will vary due to availability of merchandise, and during peak/holiday times and/or promotional events
All marlyn schiff merchandise is shipped from Haverford, PA 19041

All shipping rates are within the US domestic locations ONLY

Any other orders may be subject to additional charges. marlyn schiff is not responsible for any additional charges incurred due to brokerage fees, etc.

All orders are shipped via UPS GROUND

PO Boxes addresses will be shipped UPS surepost

marlynschiff.com returns 

 marlynschiff.com purchases that are regular priced items may be returned for a refund within THIRTY (30) days of receipt provided that the item is in its original condition and packaging

For exchanges, please email: customerservice@marlynschiff.com

marlynschiff.com purchases that are damaged may be accepted up to NINETY (90) days of receiving the item, for a replacement or refund.

 ALL sale section jewelry, Fill-a-box, and mask purchases are FINAL SALE   

NO refunds or exchanges will be accepted on sale items unless the product is defective/damaged upon receipt or unless otherwise noted.

 Shipping costs must be paid for by the customer for all return or exchange items, unless the reason for the return is due to a product that is defective/damaged upon receipt

 We are unable to refund initial shipping charges on returns/exchanges

All returns should be sent to:
marlyn schiff, attn: customer service
15 Haverford Station Rd.
Haverford, PA  19041
 

 marlyn schiff is not responsible for any items sent back that are lost in transit. When mailing a return, please use a mail carrier with package insurance and tracking
Returns/exchanges will be processed in the order they are received

If you have further questions regarding a return or exchange, please email customerservice@marlynschiff.com with your order # and date.

 Items returned that fall outside of this policy will be issued a website credit equal to purchase price paid.

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thank you for shopping marlyn schiff!