FAQ/policies
If you have a retail website purchase that you would like to return, please send an email to customerservice@marlynschiff.com prior to sending back.
marlyn schiff FAQ
or by email at: customerservice@marlynschiff.com
Care instructions - Please avoid exposure to water and liquid jewelry cleaning products. We recommend removing jewelry before showering, and all activities involving water.
It is much easier to prevent tarnish than to remove it. Sulfur and other airborne chemicals are the main cause of tarnish. Fashion jewelry also tarnishes when exposed to oils and acids transferred from our skin. Jewelry tarnishes much faster when it is left out in the open, so we recommend storing it in a closed container, or pouch. Minor tarnish can be buffed off with a polishing cloth. For best results gently wipe each piece after you take it off to remove all excessive moisture and oils transferred from skin.
marlynschiff.com orders
All marlynschiff.com orders are processed Monday through Friday, excluding holidays
All shipping rates are within the US domestic locations ONLY
Any other orders may be subject to additional charges. marlyn schiff is not responsible for any additional charges incurred due to brokerage fees, etc.
All orders are shipped either via UPS GROUND or UPS Surepost, depending on what is selected at checkout
PO Boxes addresses will be shipped UPS surepost
marlynschiff.com returns
marlynschiff.com purchases that are regular priced items may be returned for a refund within THIRTY (30) days of receipt provided that the item is in its original condition and packaging
For exchanges, please email: customerservice@marlynschiff.com
marlynschiff.com purchases that are damaged may be accepted up to NINETY (90) days of receiving the item, for a replacement or refund.
ALL sale section jewelry, Fill-a-box, and mask purchases are FINAL SALE
NO refunds or exchanges will be accepted on sale items unless the product is defective/damaged upon receipt or unless otherwise noted.
Shipping costs must be paid for by the customer for all return or exchange items, unless the reason for the return is due to a product that is defective/damaged upon receipt
We are unable to refund initial shipping charges on returns/exchanges
All returns should be sent to:15 Haverford Station Rd.
Haverford, PA 19041
marlyn schiff is not responsible for any items sent back that are lost in transit. When mailing a return, please use a mail carrier with package insurance and tracking
Returns/exchanges will be processed in the order they are received
If you have further questions regarding a return or exchange, please email customerservice@marlynschiff.com with your order # and date.
Items returned that fall outside of this policy will be issued a website credit equal to purchase price paid.
